Our mission

OUR MISSION

Our mission is to make your journey as comfortable and memorable as possible by offering personalized tours tailored to your interests. We care about each of our clients and strive to create a unique experience that not only meets your expectations but also supports sustainable tourism by minimizing negative impacts on the environment and local communities.

• Silk Way Travel aims to introduce the world to the unique culture, nature, and hospitality of Kyrgyzstan.
• We promote sustainable tourism by offering professional services and continuously improving the quality of our tours.
• Our goal is to ensure that every client feels at home while enjoying unforgettable and exclusive journeys.
• We strive to make Kyrgyzstan one of the most sought-after and trusted destinations in the global tourism industry.

OUR VISION

• We embrace an innovative approach, follow global trends, and implement the latest technologies in tourism.
• Silk Way Travel actively participates in the exchange of experience and knowledge to promote sustainable tourism development in Kyrgyzstan and beyond.
• We aim to be leaders in creating unique tourism products that combine comfort, safety, and respect for nature and culture.

OUR VALUES

• Nature: We value the natural wealth of Kyrgyzstan and strive to preserve it for future generations.
• Hospitality: We uphold ancient traditions of hospitality to ensure every client feels comfortable and safe.
• Clients: Our clients are our top priority, and we do everything to make their journeys unforgettable.
• Employees: Our employees are our family. We create opportunities for their professional growth and long-term careers within the company.
• Details: We pay attention to every detail in organizing tours to ensure the highest level of service.
• Development: We believe that development and learning are continuous processes and always strive for excellence.
• Pride: We take pride in Silk Way Travel and embody our values daily in our work and lives.

SUSTAINABLE DEVELOPMENT POLICY

The company’s sustainable development strategy, as one of our core missions, is aimed at integrating environmental, social, and economic aspects into our business processes to minimize negative environmental impact, enhance social responsibility, and ensure long-term economic stability. This strategy promotes environmental and social accountability, economic benefits, regulatory compliance, long-term viability, innovation, and talent attraction.

Office:
• We have implemented a waste separation system, installed water filters, and transitioned to online systems for internal communication between employees.
• We are greening our office space by using local plants that require less water.
• We use reusable tableware in the office.
• We are implementing a sustainable water conservation strategy in the office by replacing old plumbing fixtures with low-flow models.
• We use energy-saving technologies such as LED lighting and energy-efficient appliances, and we have also installed windows to maximize natural lighting.
• We use eco-friendly cleaning products.

Tours:
• We do not offer excursions that could harm nature, culture, or society.
• During tours, we avoid single-use plastics and ensure proper waste disposal.
• We do not promote souvenirs related to endangered species of flora and fauna or historical artifacts.
• We advise guests on respecting local culture and nature.
• When planning tours, we consider climatic conditions and environmental impact.
• We organize environmental initiatives, such as tree planting and cleaning natural areas.

Wildlife Excursions:
• We do not support excursions with wild animals in captivity, except for legally regulated activities.
• We work only with responsible suppliers who care for animals.
• We instruct tourists on proper behavior around animals.
• We conduct educational programs for tourists about wildlife conservation.

Horseback Tours:
• We carefully select suppliers and inspect equipment.
• We adhere to weight limits and time restrictions for horse use.
• We ensure veterinary care for the animals.

Falconry Shows:
• We do not use endangered bird species and ensure their safety.
• We provide proper equipment for tourists.
• We conduct educational programs about the lives of birds of prey.

Guides and Tour Leaders:
• We hire only local guides, providing them with fair working conditions.
• All guides receive safety and first aid training.
• We conduct regular training sessions for guides on sustainable tourism.

Transport:
• We choose vehicles based on group size and route.
• We ensure the technical reliability and safety of vehicles.
• We use low-emission vehicles to reduce our carbon footprint.

Clients:
• Client satisfaction and safety are our priorities.
• We provide accurate information about tours and protect client confidentiality.
• We encourage clients to support local businesses.
• We conduct satisfaction surveys and use feedback to improve our services.

Accommodation:
• We partner with local hotels and guesthouses.
• All accommodations meet safety and comfort standards.
• We encourage partners to use eco-friendly materials and technologies.

Food and Beverages:
• We use local products and accommodate dietary preferences.
• We minimize food waste and avoid single-use tableware.
• We organize cooking workshops for tourists to prepare national dishes.

Educational Programs:
• We conduct lectures and seminars for tourists about Kyrgyzstan’s culture and nature.
• We organize eco-tours with expert participation.

Social Responsibility:
• We support local communities by hiring local guides and partnering with local suppliers.
• We participate in charitable projects aimed at tourism development and nature conservation.